Call Center Calc app for iPhone and iPad
4.2 (
7552 ratings )
Business
Finance
Developer: Muneeb Ahmad
Free
Current version: 1.00, last update: 7 years agoFirst release : 18 Feb 2015
App size: 8.93 Mb
This app will help call center managers to perform on-the-fly staffing related calculations. Currently there are 7 types of calculators in 14 languages. The app uses Erlang formula to perform the following staffing related calculations:
· Agent Count (Staff)
· Average delay
· Service level
· Agent occupancy
· Number of trunks
· Blockage probability