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Call Center Calc


4.2 ( 7552 ratings )
Économie et entreprise Finance
Développeur Muneeb Ahmad
Libre

This app will help call center managers to perform on-the-fly staffing related calculations. Currently there are 7 types of calculators in 14 languages. The app uses Erlang formula to perform the following staffing related calculations:
· Agent Count (Staff)
· Average delay
· Service level
· Agent occupancy
· Number of trunks
· Blockage probability